Depending on your location and the type of goods you have purchased, Gregorys Antennas .com.au will dispatch your goods within 3 working days .
All Shipment will be dispatched with Australia Post E-Parcel system,
How E-Parcel work.
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.
This will usually happen the evening your parcel is dispatched or early next day.
Your eParcel number is included in your shipping confirmation email. When checking the website www.eparcel.com.au using your eParcel number 16536XXXXX you should see stage of the current delivery status.
WARRANTY AND REFUNDS
• Statutory Conditions and Warranties
Gregorys Antennas P/L provides a voluntary warranty and applies the Conditions and Warranties required by law.
Statutory Conditions and Warranties For all products sold by Gregorys Antennas provide conditions and warranties contained in the Commonwealth Competition and Consumer Act 2010.
Where the 30 Day Change-of-Mind Period has elapsed and the conditions provide that unless the product has defects which we specifically bring to your attention before the sale, the product is of merchantable quality-that is, the product is free from manufacturing defects and faults and reaches a basic level of quality given the price of the product and description that is provided with the product. The product is fit for the purpose or job for which it is normally supplied or to which Gregorys Antennas agreed before the sale. The product matches any description provided on our website or on labelling or packaging (See "Changes to Product"); and you receive clear title to the product
The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product.
If the product does not fulfill any of these conditions or warranties then, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.
Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim.
Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to Us and You including any costs involved.
For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at http://www.accc.gov.au/accc-accc-wizard/mobile/1#acccWorkflowWizard1Path:1.
We do not provide refunds, credit or exchange if you have:
• Damaged the product by using it in a way it was not meant to be used. • You have authorized a third Party to repair or replace our product without our knowledge and agreement to do so• The 30 Day Change-of-Mind period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.
Refunds or credit
Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued by cheque, EFT, PayPal or a credit to your account.